we aim to ship all product within 24 hours of receiving your order
shipping within australia is $10 express and $8 standard for orders under $150 via Australia Post
shipping to New Zealand is a flat rate of $10 and $15 express for orders under $150 via DHL
shipping to the rest of the world is a flat rate of $15 aud for orders under $150 via DHL
please allow (3-10 days) for overseas shipping
all orders within Australia are shipped via Australia post, international will be sent via DHL Express
all items require signature on delivery, and shipping notifications will be sent to your email address with updates. while we do everything we can to ensure safe delivery, we are not liable for goods once signed for as this is deemed proof of delivery.
TAXES AND DUTIES
for orders outside australia and new zealand, taxes and duties may be set by the customs authorities in your country. any taxes or duties incurred are the responsibility of the recipient so please make yourself familiar with your local import rules prior to ordering. we are unable to amend the value of your order listed on your commercial invoice and adhere to all international import/export rules and regulations.
we accept returns on unworn and unused items in their original condition and with all tags attached. for sanitary reasons all underwear bottoms are final sale.
we offer refunds or exchange on full priced items purchased online within 7 days of receipt of goods. once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order.
we do not offer refunds on gift cards or refunds/exchange on any discounted items, including any promotional discounts, and gift cards. note that our current 50% off items are final sale and cannot be refunded or exchanged.
in order to honour a return approval must be gained by our Customer Care at email@example.com
once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account.
we are unable to accept any garments that have been worn or returned in a soiled condition.
we reserve the right to refuse a return if the merchandise does not reach our standards
to be eligible for a refund or exchange, we require a receipt or proof of purchase and your item/s must be unused and in original condition/packaging
when returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages
we are not responsible for the cost of return postage
for all enquiries please do not hesitate to contact us firstname.lastname@example.org