Returns

RETURNS

Returns must be requested within 14 days of delivery. To initiate your return request, please click here for the returns portal and follow the prompts. Once your return request has been initiated, you will be sent an email with instructions on how to return your items.

We aim to process returns within 2 business days of receiving your return parcel. Please note that slight delays in processing timeframes may occur during collection launches and sale periods.

Return shipping is at the cost of the customer. Our warehouse and head office are located in Australia, and return fees will vary based on your location. To ensure safe delivery of your return you may want to include tracking and insurance, and please note we are not responsible for parcels lost or damaged in transit. Please ensure your full name and order number are included on the outside of your returning parcel. Restocking fees apply to refunds. 

Returns can be dropped into our Deiji Studios Concept Stores in Byron Bay NSW and Paddington NSW. Please ensure your return has been lodged in the returns portal prior to taking your return in-store. Our warehouse and head office are not drop off locations for returns. 

International Returns 

Many countries have provisions that if imported goods are returned in the same (unaltered) condition with the same ownership, then some or all import duties and taxes may be refundable or exempt. Juem is not responsible for any import charges that arise from returns. To help your return parcel pass through customs and duties, please include a note as below on your returning label;

Refunds

We offer refunds for full-priced items within 14 days of delivery, provided they are returned in their original condition and packaging with tags attached. We reserve the right to reject returns that do not meet this criteria. For sanitary reasons, all briefs are *final sale. 

Once our returns team have completed a quality check and processed the return, the full value of the item(s) will be refunded back to the original payment method, excluding any restock and shipping fees. Please note that we cannot change card numbers or refund via a different method or to a different person.

Please allow up to 3 business days for the funds to appear back in your account once your refund has been processed, depending on your original payment method. Orders purchased using a gift card will be refunded back to the gift card .

We do not offer refunds on gift cards, or sale/discounted items including those purchased with promotional discounts. Orders placed using the Welcome Code are eligible for a refund (excluding any restock and shipping fees), exchange or 110% store credit. Products with *final sale are not eligible for a store credit, refund or exchange.

Set of 3 Offer

A 15% discount is redeemable on all colours of the same style only. This offer is not valid on already reduced styles. If you are returning one or more of the set, the discount is no longer valid, and the discounted value will be deducted from the returned value of goods. A 110% store credit is not redeemable for this promotion, and exchanges are accepted for the same style only. For sanitary reasons, all briefs are *final sale.

Faulty Items

In the unfortunate event that your item arrives with a manufacturing fault, please report this to customer service at info@juemwoman.com within 14 days of delivery for a replacement, repair, or refund. Please include a detailed description and clear images of the fault in your email. 

Items with manufacturing faults discovered after wear must be reported within 3 months of purchase. Please include a detailed description and clear images of the fault in your email. Items damaged due to incorrect garment care or general wear and tear are not considered faulty.

Customer Care

We are here to help. Our customer service team are available weekdays in AEDT.

For any return queries please email us at info@juemwoman.com, and our team will aim to respond to you within 3 business days.